UPS Uses Automation to Improve Employee Experience

UPS, a global leader in logistics, is using automation to improve the employee experience. The company is investing in pick-and-place technologies, autonomous guided vehicles (AGVs), and other automation technologies to take on repetitive and physically demanding tasks, such as sorting small packages, unloading trailers, and moving irregular-sized shipments. This frees up employees to focus on more value-added activities and reduces the risk of injuries.

UPS is also using automation to create a safer work environment. For example, AGVs can navigate safely through crowded warehouses and can move heavy objects without the risk of employee injury. Additionally, UPS is using digital technologies, such as Delivery Photo and Delivery Defense, to reduce fraud and protect customers.

Overall, UPS is using automation to create a more positive and productive work environment for its employees. By reducing repetitive tasks, improving safety, and providing opportunities for upskilling and reskilling, UPS is investing in its workforce and creating a more sustainable future for the company.

Here are some specific examples of how UPS automation is improving employee experience:

• Pick-and-place technologies: These technologies use robotic arms to automatically pick and place small packages, which can be a repetitive and physically demanding task for employees. UPS is using pick-and-place technologies from Dexterity, Fortna, and Plus One Robotics in select facilities across the U.S.
• Autonomous guided vehicles (AGVs): AGVs are self-driving vehicles that can be used to transport materials and products around a warehouse or distribution center. UPS is using AGVs from Dane Technologies, Geekplus, Locus Robotics, Crown Lift Trucks, and Toyota-Raymond to simplify demanding jobs, such as moving irregular-sized shipments.
• Delivery Photo and Delivery Defense: These digital technologies are used to ensure the safety of every delivery around the world. Delivery Photo provides customers with a photo of their package at the time of delivery, and Delivery Defense helps to decrease fraud by identifying and preventing unauthorized deliveries.

UPS is committed to using automation to improve the employee experience and create a more positive and productive work environment for its employees.