Air France KLM Martinair Cargo Launches New PLUS Service Level

Air France KLM Martinair Cargo is pleased to announce the launch of its new PLUS service level, which offers customers extra priority and care for their cargo shipments. The new service is available with immediate effect and is designed to complement the company's existing product range.

The PLUS service level offers a number of benefits, including:

  • High priority: PLUS customers are given priority when booking shipments, and their shipments are processed first.
  • Extra care: PLUS shipments receive preferential treatment during loading and unloading.
  • Easy booking: PLUS shipments can be booked easily and flexibly online via the myCargo customer portal or by contacting the dedicated customer service team.
  • Available on CMA CGM AIR CARGO: The PLUS service level is also available for bookings on CMA CGM AIR CARGO to destinations within the scope of the two companies' joint venture.

GertJan Roelands, SVP Commercial at Air France KLM Martinair Cargo, said that the introduction of the new PLUS service level is a new step in the company's commercial transformation, which is intended to deliver a best-in-class customer experience. He also noted that the company achieved a record 78% online bookings last month, and that the new service offers an extra alternative and enhances the online customer journey.

Mathieu Fleisch, VP Products & Verticals at Air France KLM Martinair Cargo, said that the PLUS service level perfectly completes the company's product portfolio, offering an intermediate option between its General Cargo and Express products. He added that this extra option has long been on the company's customers' wish list.

The PLUS service level is expected to be particularly beneficial for customers who ship medical supplies, high-value goods, time-sensitive shipments, or shipments that require special handling.

Air France KLM Martinair Cargo is committed to constantly improving and delivering excellence in airfreight solutions. The new PLUS service level is a valuable addition to the company's product range and demonstrates its commitment to providing its customers with the best possible service.

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