Release Date: 03 October 2006
Release ID: 555
Amtrak Express Parcels has won a £3.6
million 2 year contract with JD Williams, the UK's leading catalogue company.
Amtrak has started delivering what is expected to total 200,000 parcels a year to homes across the UK. The contract will support expansion of JD Williams resulting from growing online sales.
JD Williams is a Footsie top 250 company and operates over 20 successful catalogue brands that offer up to 8000 lines of clothing and other products. Amtrak
replaces another overnight carrier and will be delivering larger and heavier items that are unsuitable for smaller package services provided by TNT, who previously acquired JD Williams own 1500 strong courier delivery operation.
JD Williams appointed Amtrak on the strength of their home delivery
capabilities and leading edge IT that is revolutionising customer service.
"Already we have seen a big improvement in first time delivery success and we are experiencing many less returns" says Philip Jackson of JD Williams.
"Also we have seamlessly integrated our respective IT systems so that Amtrak's live
tracking information and PODs are instantly available to everyone via the web and that is a real step forward for customer service."
JD Williams has a turnover of £750 million with growth of 10% to 15% a
year. The company has traditionally sold to the older 'silver surfer' generation with a
service backed by credit accounts for all customers and a 1200 seat call centre in Manchester.
Online business is meanwhile growing as a result of new catalogues with lines aimed at the younger generation. JD Williams will be using Amtrak's Unattended next day services for most deliveries, although Amtrak's premium services such as evening or Saturday delivery are expected to be useful where deliveries are inconvenient during working hours. The Unattended service allows deliveries to be left in a safe place on agreement with customers and helps improve first time delivery success.
"Amtrak's services are very good at meeting the often difficult needs
of the home delivery market and their IT capability really makes a big difference. For JD Williams, it means we can expand freely knowing that Amtrak services can integrate completely and handle whatever volume we require" says Philip Jackson.
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