Release Date: 03 September 2010
Release ID: 4879
Reaffirming Hactl’s Leading Position as the Quality Partner of Choice for Customers.
(3 September 2010, Hong Kong): Hong Kong Air Cargo Terminals Limited (Hactl) is pleased to announce that the company clinched the prestigious management award – the 2010 HKMA Quality Award – Gold Award at the award presentation ceremony that took place at the InterContinental Hong Kong on the night of 2 September 2010.
Organised by the Hong Kong Management Association since 1991, the HKMA Quality Award is the most reputable quality accolade recognising organisations that have achieved outstanding standards of quality and made a lasting commitment to the process of quality management in Hong Kong. Based on the world-renowned Malcolm Baldrige National Quality Award, the HKMA Quality Award spans across seven judging criteria: Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, Process Management and Results.
After a 6-month award assessment and judging process, the Board of Examiners as well as the Panel of Judges comprising 17 professionals from various industries gave Hactl the top overall rating based on the seven key competitive judging areas that make Hactl the Gold Winner of this widely-recognised quality award.
Lilian Chan, General Manager, Marketing and Customer Service said, “It is indeed a tremendous honour for Hactl to become the Gold Winner of the highly-respected HKMA Quality Award upon our first participation. The award is another great recognition of our relentless pursuit of service quality excellence. We are particularly grateful to our staff who consistently provide the highest level of services and to our loyal customers and business counterparts for their unfailing support,”
“In face of a tougher operating environment ahead, Hactl will continue the legacy of quality for a better cargo and logistics industry. We are confident that Hong Kong will remain as the world’s top air cargo hub, and Hactl is, as always, the quality partner of choice for our customers.“ added Chan.
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