Release Date: 03 February 2009
Release ID: 167
An innovation to assist the British book trade export more efficiently by providing leading edge web tracking services has won a prestigious freight industry award for The PSL Group.
At the 20th BIFA (British International Freight Association) Annual Freight Services Awards 2008, The Special Services Award was won by leading UK freight forwarding company, The PSL Group.
According to Michael Douglas, who has overall responsibility for the company’s IT systems and is also a director of group subsidiary, PSL Freight, the award was a fitting recognition of the efforts of the company to go the extra mile for its clients in the publishing sector in producing a leading edge specialised web tracking system.
Mr Douglas says: “We are pleased to have won this award for the recognition it offers to our innovative BOOK-ctrl tracking service. It confirms to our clients the high quality of the product. Our staff are also proud that their work has been honoured in this manner.”
BOOK-ctrl gives publishers up-to-the-minute status information on shipments and has specialised functions such as tracking by title or ISBN number, confirming returns against ‘Sale or Return’ basis, obtaining automated spreadsheets by e-mail giving status information and retaining access to POD Data which external carriers often delete within three months.
BOOK-ctrl has also been given links with PubEasy (the online ordering service) and BATCH (the online payment service), both vital on-line services in the UK book trade.
Peter Quantrill, BIFA Director-General, says: “The BIFA Special Services Award was most deservedly won by The PSL Group Ltd for demonstrating clear and tangible benefits for the customer with the introduction of a series of innovative service enhancements. By including all the stakeholders at the earliest opportunity, this resulted in improving employee morale and productivity whilst making a positive financial contribution to the company.”
Mr Douglas is fired up with enthusiasm to have a second success this year in the BIFA Freight Service Awards 2009, but at present is keeping tight-lipped about what the company might enter.
He says: “We will definitely enter again but for the moment I cannot say what innovation we will submit.”
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