Release Date:
Release ID: 899

DHL first in Asia Pacific logistics industry to implement ISO standards across entire business

• DHL Global Forwarding fully ISO 14001 and 9001 compliant

• Customer satisfaction and environmental management top of agenda for region

Press Release

DHL, the world’s leading express and logistics company,announced today that its freight forwarding business unit, DHL Global Forwarding, has become the first in the industry to fully implement two of the International Organization for

Standardization’s (ISO) best known standards – ISO 9001:2000 for quality management and ISO 14001:2004 for environmental management.

DHL Global Forwarding’s entire operation in Asia Pacific, covering over 200 facilities across 14 countries, has received the full certification and is now aligned to ISO 9001:2000 and ISO 14001:2004’s globally implemented standards for quality management and environmental management systems.

“DHL Global Forwarding is not a new convert to ISO. We have been an early adopter for international standards, and the process started as early as 1997,” said its Chief Executive Officer for Asia Pacific, Peter Landsiedel. “This demonstrates our belief in providing best-in-class products and services for our customers that meet international acceptance and standards, as well as underscoring our continual pursuit for improvement in environmental performance for sustainable development.”

The ISO 9001:2000 certification emphasizes DHL Global Forwarding’s consistent quality management processes which it has established and continued to develop to increase customer satisfaction. DHL’s internal processes go beyond the basic conditions set by ISO and include key performance indicators for all functions, compliance checks and reviews and customer feedback mechanisms.

In addition to this, 5% of DHL Global Forwarding’s staff have been trained as Lead Auditors. They regularly conduct internal compliance audits to ensure the continued effectiveness of the system and identify opportunities for improvement in service excellence. The ISO 14001:2004 certification means that DHL Global Forwarding has successfully met the requirements for environmental management systems, and confirmed its intention to operate in an environmentally sustainable manner.

DHL has taken stringent measures to be fully compliant with ISO 14001:2004. DHL Global Forwarding has embedded the culture of ‘environmental thinking’ into its business across its daily operations and, at an early phase, to manage the impact on the environment through a variety of initiatives. DHL considers quality, environmental impact and operational efficiency in all aspects of its business. This is a key part of DHL’s business approach to provide best-in-class, as well as environmentally-responsible, products and service to its customers. These latest certifications are congruous with DHL’s global environmental sustainability and quality management goals and strategies.


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