Release Date:
Release ID: 894

DHL launches innovative DHL eMailShip service to streamline shipment procedures - New e-tool offers customers greater convenience and responsiveness

DHL, the world’s leading express and logistics company, today launched a patented electronic service – DHL eMailShip – across 18 markets in Asia Pacific to help customers, especially small and medium-sized enterprises, save time by streamlining shipment procedures.

Press Release

DHL’s customers can now file their shipment details electronically using DHL eMailShip – an innovative industry-first. Doing away with paper, the service allows air waybills and other required paperwork to be prepared offline using the Adobe Acrobat PDF or Microsoft Excel format, and submitted to DHL via email. Upon DHL’s receipt of the completed forms, customers would directly receive a confirmation email with an air waybill number and the necessary declaration forms.

Ease of shipment filing aside, users will enjoy the convenience of arranging shipment pick-ups electronically at the click of the mouse. Furthermore, they can look forward to enhancing their productivity through DHL eMailShip, which affords easy and fast access to respective shipment documents without having to search through files of paperwork. It also allows details entered in previous electronic forms to be re-used for subsequent shipments.

“Our aim is to make shipping through DHL increasingly smooth and cost-efficient for businesses. The introduction of DHL eMailShip is an example of an innovative but simple value-add solution to help our customers save time and effort – yet another addition to our best-in-class customer interaction portfolio consisting of a comprehensive set of online and offline solutions, which leverage the fine balance between technology and the human touch,” said Dan McHugh, CEO of DHL Express Asia Pacific. “With DHL eMailShip, the shipment application process is now more aligned with our customers’ communications work flows, which are increasingly dominated by electronic means, allowing us to enhance response time.”

“The introduction of DHL eMailShip demonstrates our commitment to ensuring that we always provide our customers with high quality, efficient and convenient shipping services,” said Connie Tang, General Manager of DHL Express Hong Kong. “Hong Kong is Asia’s transportation and logistics hub, playing a strategic role as a platform for the flow of products and services between China and the rest of the world. Our customers manage large and increasingly complicated import and export orders. Now, with DHL eMailShip, they will be able to efficiently control their complex daily shipping arrangements.”

The easy-to-use DHL eMailShip does not require additional software installation, password or hardware, beyond the basic configuration of a PC equipped with Internet connection, email system, the relevant Acrobat Adobe or Microsoft Excel programme and a printer.

To download a complimentary copy of eMailShip, please visit, where a handy user-guide with step-by-step instructions for using the tool is also available.


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