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Release Date:
Release ID: 5857

DHL CARE Award recognizes four major air carriers for excellence in transporting temperature-sensitive goods and medications

New industry award recognizes American Airlines, Cathay Pacific, Swiss International Air Lines and United Cargo
DHL establishes new quality standard for cold chain capabilities and pharmaceutical service levels in the air freight sector

DHL, the world’s leading logistics and shipping provider, recognized the performance of four major air cargo carriers with the first DHL Carrier Award for Reliability and Excellence, DHL CARE Award, which sets a new industry standard for reliability and quality for air-freight transport of temperature-sensitive life sciences products. The first recipients of the new award were: American Airlines, Cathay Pacific, Swiss International Air Lines and United Cargo. The DHL CARE Award was presented at the 16th DHL Global Life Sciences & Healthcare Conference in Miami, Fla. this week, which brought together major pharmaceutical and medical devices manufacturers to discuss industry logistics and supply chain trends.

“It is essential that life sciences products remain in strictly controlled conditions during transportation from pharmaceutical manufacturers to hospitals, medical centers, warehouses, and ultimately to doctors and patients around the world,” said Angelos P. Orfanos, President, Life Sciences & Healthcare Sector, DHL Customer Solutions & Innovation. “The new DHL CARE Award is designed to encourage and recognize air carrier excellence as they put forth great efforts into delivering unrivalled temperature-controlled transportation services for the life sciences sector.”

The four airlines who received the DHL CARE Award achieved the highest ranking out of a pool of 15 carriers who were evaluated in terms of performance, attention to quality and innovative leadership. The ranking included such performance and excellence indicators as shipment temperature consistency, effective communication, process compliance, airport hub assessments and near-real-time data sharing.

David Bang, Global Head of DHL Temperature Management Solutions/CEO LifeConEx at DHL Global Forwarding, pointed out during the award ceremony that as the leading freight forwarder for the Life Sciences and Healthcare sector, DHL is responsible for the safe transportation of pharmaceutical goods and equipment around the world. It is essential for DHL Global Forwarding to establish, maintain, and monitor shipment quality standards at every transportation and storage stage of the end-to-end supply chain. “By working together with the airline carriers, DHL ensures in-transit pharmaceutical product integrity. We are doing more than raising quality management standards; we are also supporting pharmaceutical manufacturers and medical institutions in their efforts to support everyday life.”

As the leading logistics provider for the life sciences and healthcare industry, DHL serves customers globally and provides industry-leading capabilities, including a network for air and ocean freight that spans more than 150 countries, more than 90 life sciences-certified stations supporting the DHL Air Thermonet network and hubs in Panama, Istanbul, Dubai and Singapore that provide market access to next-tier growth markets around the globe.

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