Release Date:
Release ID: 479

Mail and express delivers big time in Dubai

''Having discovered at the last Middle East conference organised by Triangle, that there were large numbers of overlap opportunities between the emerging post offices, express carriers, freight forwarders and airlines, we are astonished at the remarkable growth and innovation that’s taken place in this region in just 18 months'' said Neil Jackson, Chief Executive of Triangle Management Services.

Press Release

Bringing together the industry's leading regional figures last week, the World Mail & Express Middle East conference, organised by Triangle in Dubai, focused on ‘Best practice’ and ‘Market growth’. And there was plenty of evidence to suggest that those two elements were very much alive in this region.

Neil Jackson added, ''Listening to the senior delegates at the event, it appears that almost every major player is scaling up their business, either through innovation, partnering or pure organic growth. There’s no doubt that the Middle East is experiencing tremendous growth and it’s good to see so many initiatives being driven forward. Equally important though, in this new market, is that providers listen and respond to customers’ needs''.

Expansion plans coming to fruition

Abdulla Al Daboos, Director General of Emirates Post, the host sponsor of the event, said at the previous conference that he expected Emirates Post to develop into a one-stop shop business, possibly even operating its own aircraft in the not too distant future. At last week's conference, Al Daboos announced that they had purchased their first two freighters and are likely to be flying as soon as next month. Along with creating a new regional ground transport network, developing financial services and expanding Empost's offerings, Emirates Post is also planning an IPO to support their global expansion plans.

A premium sponsor of the conference, Middle East-based express and freight transport group, Aramex, also have their sights on rapid global expansion. Fadi Ghandour, CEO of Aramex, said, ''Dubai and Saudi Arabia markets are both growing faster than the industry average. Following our flotation on the Dubai stock exchange last year, our success continues as we target profitable medium-sized businesses and enjoy this local organic growth. It provides us with a great platform to fulfill our expansion plans in the USA and China markets through acquisitions''.

Another premium sponsor, DHL Express, is expecting good growth from the region. Despite the more concentrated competition, DHL has already expanded its domestic services. Phil Couchman, Regional Director, DHL Middle East, told the conference that they would be further expanding Servicepoint outlets in their quest to service small businesses within the UAE. On a larger scale Deutsche Post World Net announced that they would also be investing in a significant hub at the new Dubai World Central Airport.

A collaborative approach

At the conference Martyn Berrett, Vice President New Business Europe and Middle East of Reader's Digest, presented his view of how Post's and express companies could work together with major customers to open markets. He stressed the opportunities for a collaborative approach and talked about the potential long term rewards for both parties. Summing up the 3 days of conference he said, ''At Reader's Digest we rely heavily on the Posts for an efficient and cost effective mail delivery service. For us, the most encouraging aspect of this year's conference was to hear that the investments the region's Posts are making in this area are coming to fruition, the Wasel Project in KSA is a great example of this. We think the environment now exists to introduce our business to the middle east and we plan a number of tests over the next 12 months. As always the conference provided a great forum in which to make and renew acquaintances, and to develop these plans''.

For further details and updates on seminars, speakers and other event information delegates can go to


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