Release Date: 06 March 2006
Release ID: 246
Leading NVOCC enhances its ‘Dependable Difference’ with more efficient routing, rating and customer quotations for its ocean business
EAST RUTHERFORD, NJ, March 6, 2006 – Management Dynamics, a leading provider of global trade management solutions, today announced that DGX has selected its logistics contract and price management solution to improve worldwide ocean contract and pricing operations. The on-demand solution is used by DGX sales staff across 10 countries to streamline the customer quotation process and drive higher levels of customer service with faster, more customised proposals.
As a prominent non-vessel owning common carrier (NVOCC) operating across multiple trade lanes, DGX has seen demand for its global logistics services continue to expand in recent years. DGX realized that in order to maintain its “Dependable Difference” mission it needed to improve its response levels to customer rate requests. With more than 3,000 rate requests per year, DGX required a solution that would help its sales team prepare complex quotes to meet the exacting specifications of its customers.
“Our spreadsheets and paper-based contracts simply could no longer accommodate our customers’ needs for fast, accurate responses,” explains Bradley Dechter, President, DGX. “Our quoting system was inefficient and highly error prone. With our goal of 100 percent customer satisfaction, we needed an automated tool that could meet the sophisticated needs of our growing business.”
Having reviewed available alternatives in the industry, DGX identified a number of key benefits offered by Management Dynamics’ logistics contract and price management solutions, including:
· Ease of use – As an intuitive, web-based application, DGX sales and customer service users can become proficient with the quotation management tools within days, thus improving productivity and boosting close rates
· On-demand solution – Without costly software or hardware investments, DGX sales teams are able to quickly deploy the tools using only a PC and web browser and benefit from Management Dynamics’ flexible subscription-based pricing model
· Visibility – With central and secure online access to its carrier service contracts, DGX personnel gained complete visibility to all contract amendments and forward-filed rates to ensure the correct rate would be quoted to the customer, as well as highlighting alternate rate, route and transit time choices to enhance customer satisfaction
· Margin management – By analyzing each quotation and the resulting transaction, DGX management is now able to more effectively review profit margins and better understand its win/loss trends going forward
Using the Management Dynamics system, DGX’s sales team can now prepare a quote in less than 10 minutes and respond to a customer in under an hour, in contrast to its previous 24-hour turnaround time. And, with a more streamlined and efficient process, many quotations can now be handled over the telephone. Moreover, using pre-built templates and design tools, the DGX sales team can now provide customised proposals that differentiate the company from its competitors and enable them to take advantage of new business opportunities at higher margins.
“Today’s intensely competitive logistics services environment requires that providers respond more quickly to rate requests and with professional proposals that will help them win and retain important customer relationships,” said Jim Preuninger, CEO, Management Dynamics. “Management Dynamics’ solutions deliver proven, quantifiable advantages that give NVOCCs the edge they need to successfully compete. We are delighted that DGX has selected our pricing and proposal generation tools to help manage and grow their NVOCC business.”
The system was implemented and went live in two weeks. It is currently used by 56 DGX professionals to manage twenty-eight contracts across 10 offices worldwide, including locations in Japan, Singapore, China, New Zealand, and Australia.
DGX is one of the largest and the most respected ocean and air freight providers, serving all global ocean and airfreight destinations through any port, from any point in the United States. DGX currently services full container loads through any port, and by using its transcontinental trucking network or container freight stations (CFS), it services less than container load shipments from any point in the United States. DGX has terminals located in Long Beach, Hayward, Portland, Seattle, New York, Atlanta, and Chicago. For more information on DGX and the “Dependable Difference”, please visit www.dgxshipping.com.
About Management Dynamics, Inc.
Management Dynamics is a leading provider of global trade management solutions that improve the performance of global supply chains for importers, exporters, logistics service providers, and carriers. The company's solutions synchronise the flow of information among trading partners, optimise supply chain execution decisions, and streamline import and export processes to ensure regulatory compliance and minimise cost and risk involved in cross-border transactions. Management Dynamics’ time-proven solutions are used by more than 13,000 global users at some of the world's most successful 3PLs, carriers, manufacturers, retailers, and high technology companies. For more information, please visit www.ManagementDynamics.com or call 44 1932 445220.
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