Release Date: 08 January 2009
Release ID: 1548
Following a successful year-long pilot with the UKís leading white goods manufacturer Indesit Company, Royal Mail is launching a new overnight parts distribution service to help UK businesses manage their operations more effectively and improve customer satisfaction.
The new express parts service is based on a specialist network which delivers parts to field service engineers at their homes, business premises, even their vehicles (in-boot) by 8am.
The service offers a quality of service consistently above 99.5 per cent, real time tracking, a return service through the same network and the reassurance of a dedicated helpdesk.
Royal Mail is launching the network after developing a solution for Indesit Company, which needed a reliable service to deliver half a million items a year to its 1,000 field-based engineers servicing 1.8 million customers.
Simon Lill, of Indesit Company, said: "Royal Mailís urgent parts solution has delivered real value to our business by enabling us to improve efficiency and customer service as well as reducing costs through improved stock management.
"It enables us to send items overnight easily through the specialist courier network with confidence knowing that they will be available to our network of 1,000 field service engineers by 8am."
Sam Mellon, Managing Director of Specialist Services at Royal Mail, said: "Given the scale and size of their operation and the importance of delivering parts on time, Indesit Company presented a demanding challenge.
"Royal Mail delivered exactly what the business required by getting urgent items to their field service engineers on time, improving customer satisfaction. We are now extending the service to other companies with a network of engineers or field workers who need items urgently."
The new express parts service is the latest addition to Royal Mailís range of existing logistics and distribution products and services, which include warehousing and Sameday delivery services.
It is the latest example of the businessís drive to develop products and services that meet the changing needs of its customers, helping them to run their operations as effectively as possible and improve customer service.
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